Frequently Asked Questions
What is the difference between a Gilcée print and a normal print?
A ‘normal’ print is printed using an inkjet printer using the four-colour method; cyan, magenta, yellow and black to create tiny dots to build the image.
A Giclée print uses a larger collection of ink colours to achieve a better colour accuracy. They are also printed on specialist papers which do not degrade or yellow so that they maintain their colour and crisp detail.
Is the artwork true to the photos?
The photos are shown as accurately as possible however, there may be a slight difference due to lighting, browsers and screen settings. The artwork in the ‘in situ’ photographs may differ in size in an attempt to clearly show the piece of art in a setting. Please refer to the dimensions listed on the artwork description.
Can I pay by bank transfer?
Please contact me by email Kelly@kasartstudio.com to pay by bank transfer. I reserve the right to place the item back on sale if payment is not received within 48 hours.
Can I reserve a painting?
You might want to think about whether an art work will suit the space before making the final decision to purchase the item. Unfortunately, I am unable to take the art work off sale, however I can reserve it for you for 48 hours. Please email me on Kelly@kasartstudio.com if you would like to take advantage of this option.
Do you ship internationally?
Yes, delivery in the uk is included within the cost of the print or original. International delivery will occur an addition cost, please email me Kelly@kasartstudio.com before you order with your address and the artwork you would like and I can share the delivery options.
Please be aware shipping costs outside the UK may be subject to import duties and taxes depending on the destination of the artwork. These will be at the customer’s expense as I have no control over these charges and can accept no responsibility. Due to the changes in shipping from the UK I can no longer send artwork to the EU.
Can I collect my artwork?
Yes absolutely! Once you have placed your order please select ‘collection’ at the checkout and I will email you to arrange collection. My studio is in Kingston-upon-Thames, SW London.
How long until I receive my order?
I aim to pack and send any orders asap. Prints and unframed originals are posted between 2-3 days with Royal Mail’s tracked service. Large framed originals are packaged and sent via courier within 7 days. However, if you need your artwork by a specific date please contact me before you place your order and I can send it sooner if possible. This may incur an additional cost.
What is your returns policy?
If you buy an artwork online from my shop and are not happy with it, or it does not ‘fit’ in the space, I will give you a full refund. Please email me within 14 days of the purchase date at Kelly@kasartstudio.com
It is the buyers responsibility to ensure:
The art work is returned in suitable and secure packaging
The art work is returned through a signed for courier, or tracking service
The art work is not damaged and it is in its original condition
The art work is returned within 7 days of your email to me requesting a return and full refund.
The buyer is liable for the cost of return shipping and are responsible for any loss or damage in transit.Once I have received the painting in a saleable condition, I will refund in full within 14 days.
Please note I am unable to offer a refund or return on any artworks sent outside of the UK.
What happens if my artwork arrives damaged?
If the unfortunate happens and a piece of art work arrives damaged, please take photographs of the packaging and damage, and contact me within 7 days of its arrival. This evidence is required to make an insurance claim on the delivery firm.
Who owns the rights to your art?
All artwork; original pieces and prints, are sold under copyright and are owned by KAS Art Studio. Please do not reproduce or distribute in any way without permission.
If you have any question please don’t hesitate to contact me. I am more than happy to discuss any queries, commissions or purchases from KAS Art Studio